Junior Gainsight Administrator

Company: Renaissance Services
Location: Denver
Posted on: May 8, 2024

Job Description:

When you join Renaissance -, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

As a Junior Gainsight Administrator, you'll play a pivotal role in optimizing Customer Success strategies by leveraging Gainsight's platform. You'll assist in configuring and maintaining Gainsight functionalities, ensuring seamless integration with existing systems,and facilitating data-driven decision-making processes. Your contributions will directly impact customer satisfaction, engagement, retention, and overall business growth.

Joining as a Junior Gainsight Administrator offers a unique opportunity to immerse yourself in the dynamic field of Customer Success while honing valuable technical skills. You'll work alongside experienced professionals, gaining hands-on experience with cutting-edge technology and making tangible contributions to enhancing customer relationships and driving business success. Plus, you'll be part of a supportive team committed to your professional growth and development.

Essential Functions and Responsibilities:

Configure, deploy, and administer the Gainsight platform (User Administration, Reports, Dashboards, Rules, CTAs, Programs, Health Score, Integrations, etc.).

Collaborate with Business Analysts and cross-functional end users to understand business requirements and configure the system to meet those needs.

Manage day-to-day support for Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, user administration, security, and permissions.

Proactively monitor all key Gainsight automations.

Manage the rollout of system changes, including deploying updates, creating documentation, and coordinating enablement plans.

Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers.

Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies.

Proactively offer recommendations for improving existing tools and processes to increase efficiencies, including adopting new features in each Gainsight major release.

Be well versed in troubleshooting strategies in Gainsight, and know how and when to call in external support.

Bachelor's degree or equivalent business experience

Passion for building solutions from start to finish.

Strong understanding of key customer success principles; experience in operations for customer success, sales, support, services, or marketing preferred.

Experience designing, implementing, testing, and deploying system changes - High energy self-starter; must be flexible and able to take initiative.

Experience working in highly performant teams, sharing responsibilities and successes - Excellent written and verbal communication skills and ability to communicate and collaborate across teams.

Exceptional analytical & problem-solving skills with the ability to intuitively diagnose issues using data.

Excellent critical thinking skills; must be able to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to general understanding, and distinguish user requests from underlying true needs.

Strong attention to detail, especially as it relates to change management and releases of system improvements/updates.

Ability to work in an agile-driven culture and adapt to changing requirements.

Preferred Qualifications:

Prior experience with Gainsight or other customer success platforms is strongly preferred

Level 1 Gainsight Admin certification a plus.

Experience exporting and importing data.

All your information will be kept confidential according to EEO guidelines.

Salary Range: $51,000 - $70,000

This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

Health Savings and Flexible Spending Accounts

401(k) and Roth 401(k) with company match

Paid Vacation and Sick Time Off

12 Paid Holidays

Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

Tuition Reimbursement

Life & Disability Insurance

Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearnCRM.onmicrosoft.com) .

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/

Keywords: Renaissance Services, Lakewood , Junior Gainsight Administrator, Other , Denver, Colorado