Medical Logistics Dispatcher
Company: BioTouch
Location: Denver
Posted on: February 17, 2026
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Job Description:
Job Description Job Description POSITION OVERVIEW: The Dispatch
position is responsible for managing a fleet of accounts and
ensuring that clients routes within that fleet are completed timely
and accurately. This position is the primary communicator between
clients and couriers. Responsibilities DUTIES & RESPONSIBILITIES: ·
Answer and dispatch incoming calls from clients to couriers and
enter information into courier software system. · Assign and
dispatch all will calls and STAT’s. · Monitor online dispatch board
for potential issues. · Add, change or delete scheduled stops in
planning. · Research and resolve client issues quickly and
accurately. · Communicate unresolved client issues to direct
supervisor immediately. · Monitor status of deliveries and pickups
to ensure timely delivery to client. · Assist couriers as needed to
help ensure routes are completed to client expectations. · Review
route sheets for accuracy. · Negotiate courier payout. · Monitor
and utilize web-based applications, tools, and reports. · Ensure
policies and procedures as defined by clients and the company are
being met. · Prepare SOP for each account; shift turnover. ·
Perform other duties as assigned. Required Skills QUALIFICATIONS &
REQUIREMENTS: Effective communicator, both written and oral.
Excellent interpersonal and customer service skills. Team oriented
environment. Strong problem solving skills and attention to detail.
Ability to multi-task in a fast paced environment. Proficient in
Microsoft Office or related software. Some college or college
degree in business, logistics or related field preferred. 3 years
of customer service experience required. Courier software
experience a plus. PHYSICAL REQUIREMENTS : Prolonged sitting at a
desk. Heavy communication via phone and email. Ability to lift up
to 15 lbs at a time.
Keywords: BioTouch, Lakewood , Medical Logistics Dispatcher, Customer Service & Call Center , Denver, Colorado
