Service Advisor - Yoder Chevrolet

Company: Yoder Family of Companies
Location: Lakewood
Posted on: September 12, 2023

Job Description:

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who Are We? We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed to serving the Northern Colorado community with best-in-class service, sales, repairs, and customer service. We care for thousands of customers every year because of the dedicated, committed, and professionally trained members of the Yoder Family of Companies. What Would You Do? The right candidate will be responsible for assisting customers with requests for service and maintenance work and for selling additional needed service to customers. S/he assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, and complying with safety and environmental programs and practices. S/he is responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization. What will you be responsible for? Maintains Customer Satisfaction Index rating at company goal or at least comparable to that of the manufacturer, zone, or regional average. Ensures that all service-related documents are accounted for. Greets customers in a timely, friendly manner, following company meet and greet standards; informs customers who are waiting in line that they will be helped soon. Schedules appointments using dealership-approved forms/software. Communicates with service customers to determine the nature of the mechanical problem(s). Calls customers to inform them of changes in service, to let them know their vehicle is ready for pick-up, or to give them progress updates if service is not complete. Obtains complete and accurate customer and vehicle data. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Gives all customers fair estimates on costs and time required for repairs and maintenance. Maintains neat, clean work area and appearance. Provides extended warranty companies with estimates, parts, and labor for the purpose of time approved authorization. Advises customers about warranty protections and potential cost savings. Answers completely and accurately all questions about service outcome. Consults with mechanics about necessary repairs and possible alternatives to expensive work. Provides customers with necessary problem/solution information. Manages and oversees the service center's workflow and scheduling. Properly and completely processes payments and all accompanying paperwork Do you have the necessary education and experience? High school degree or equivalent. Five plus years of progressive experience in auto service. Maintain a valid driver's license and good driving record. What are the total Rewards? CULTURE!!! Commission compensation, Exempt: $50k-$80k annually Competitive vacation time, sick time, paid holidays, profit sharing. 401(k) employer-paid life insurance, health, dental, vision, and pet insurance, and company discounts for full-time positions. Date posted: 08/24/2023

Keywords: Yoder Family of Companies, Lakewood , Service Advisor - Yoder Chevrolet, Professions , Lakewood, Colorado